Refund policy

Buying gifts during the holiday season should feel simple and worry-free. To make the experience more convenient for both shoppers and gift recipients, an extended seasonal return period is available for qualifying purchases. Any product bought between November 1, 2025 and December 24, 2025 is covered by this holiday return timeframe, allowing the item to be returned or exchanged until January 16, 2026. This extended window provides extra flexibility so that anyone receiving a gift has additional time after the holidays to decide whether the item suits their needs.

For a return or exchange to be accepted, the product must remain in its original condition. Items should not have been worn, washed, or altered in any way. All tags and packaging that originally came with the item should still be attached and intact. These conditions help ensure that returned merchandise can be evaluated properly and, when possible, responsibly handled after the return process. Products that show evidence of use, damage, or modification may not qualify for return or exchange.

There are also specific categories of items that are not eligible for returns or exchanges. Products identified as final sale cannot be returned under any circumstances. This group generally includes gift cards, insoles, and other items clearly marked as final sale either online or in store. Depending on the nature of certain promotions or product categories, additional restrictions may apply. Customers are encouraged to review product descriptions and purchase details carefully before completing a transaction to understand whether an item qualifies for return.

The cost associated with shipping a return is the responsibility of the customer. Any shipping fees paid during the initial purchase are not refunded if a return occurs. Once a return is received and approved, the amount paid for the product itself will be refunded to the same payment method that was used when the order was placed. Refunds cannot normally be redirected to another form of payment, converted into store credit, or issued as a gift card unless required by law.

Returns and exchanges must also be completed in the same country where the purchase originally took place. This requirement exists because product distribution, taxes, customs procedures, and shipping logistics differ between regions. Maintaining country-specific returns ensures that inventory and financial records remain accurate. If a product was purchased through an authorized third-party retailer instead of directly from the company’s website or retail store, any return or exchange must be arranged through that retailer and will follow their individual policies.

Allbirds manages product sales and order fulfillment according to availability and operational considerations. The company retains the right to oversee purchases, returns, and exchanges in a way that maintains fair access to its products and protects the efficiency of its operations. This may include setting limits on purchase quantities, declining certain transactions, refusing returns that do not meet policy requirements, or canceling orders when necessary. Such decisions may occur for a range of reasons, including inventory limitations, suspected misuse of return policies, or other operational concerns.

If an order is canceled or a return cannot be accepted, the company’s responsibility is limited to refunding any payment that has already been received for the transaction in question. No additional compensation or liability applies beyond the amount originally paid. This approach helps maintain consistent policies and ensures that inventory management remains fair for all customers.

Understanding these guidelines can help shoppers feel more confident when purchasing gifts during the busy holiday period. The extended return timeframe allows recipients extra time to evaluate their gifts, while the outlined requirements help ensure that the return process remains fair and manageable. By balancing flexibility with clear conditions, the policy supports a smoother experience for customers while also maintaining responsible product handling and efficient operations.